HARLOW G ABN: 40852912612

At HARLOW G, we are dedicated to safeguarding the privacy of our customers. We will not collect your personal information unless you voluntarily provide it to us. ‘Personal information’ refers to details unique to you and may include your name, delivery address, credit/debit card number, billing address, email address, telephone number, age, and style preferences. We do not store any financial information you provide.

To offer you the best experience and understand your preferences, we may request information from you. All information obtained will be collected and protected in line with our privacy policy.

We use your information in various ways, including:

• To provide products and services to you;
• To communicate information about our products, services, promotions, events, and competitions that may interest you;
• To create orders, transaction records, sales agreements, accounts, tax invoices, or receipts;
• To understand your preferences to improve or develop our products and services;
• To conduct administration, marketing, planning, fraud prevention, product and service development, and quality control.

We may also use your information so that we, our related entities, or commercial partners can promote and market products, services, and special offers that will interest you.

HARLOW G will never sell or provide your personal details to third parties (excluding partners through which you may have accessed our site) without your permission.

However, to provide you with the best possible service, we share your data with the following categories:

• Companies that facilitate your purchases, such as payment service providers, warehouses, order packers, and delivery companies;
• Payment services approved by you, such as Afterpay when chosen at checkout;
• Service providers like marketing agencies, advertising partners, and website hosts;
• Professional analytics tool providers;
• Credit and fraud prevention agencies and law enforcement to prevent fraud;
• Companies approved by you, such as social media sites you choose to link.

Text Marketing and Notifications: By subscribing to text notifications, you agree to receive recurring automated marketing messages at the provided phone number. Consent is not a condition of purchase. 
If you have any questions or need assistance, please email our customer care team at customercare@harlowg.com.

To deliver necessary and effective services, HARLOW G may collect personal information, such as your name, address, telephone number, email address, age, date of birth, banking details or credit information, and history of your interactions with us concerning communication, transactions, products, services, and activities on our site.
HARLOW G may also collect non-identifiable information about you (data that has never been labelled with individual identifiers) for statistical purposes, such as analysis to help improve our site. This data may include:

• Your computer’s IP address;
• Browser type;
• Webpage you visited before coming to our site;
• The pages within the Harlow G site that you visit;
• The time spent on those pages, items and information searched for on our site, access times, dates, and other statistics.

This data will not be used in association with any personal information.

Your information may be collected in various ways, including:

1.Directly from you when you:

• Browse our site;
• Save an item;
• Register on our site;
• Log into our site;
• Make a purchase from us;
• Contact our customer support;
• Click on any of our banners, hyperlinks, or plugins; or
• Interact with us on social media.

2.From third parties including our related entities, businesses, or commercial partners.
3.From publicly available sources of information.

Data from our website is collected using various technologies, including ‘cookies,’ which refer to a text file that our website sends to your browser as an anonymous tag identifying your computer. Cookies help you place an order, remember items in your shopping cart, recognise when you return to our website, and analyse your visiting behaviour. You can set your browser to disable cookies; however, this may cause some parts of our website to malfunction.

HARLOW G does not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

HARLOW G takes reasonable measures to protect your personal information from loss, theft, misuse, and unauthorised access, disclosure, alteration, and destruction. We use a variety of security technologies and procedures to help protect your personal information.

If you are accessing our site from outside Australia, please be aware that your personal information may be transferred to, stored, and processed in Australia where our servers are located. By using our services, you consent to this transfer.

HARLOW G may send you marketing messages via email, SMS, or other channels to keep you updated on our activities and help you find relevant products. You will only receive these types of messages if you have opted in.

You have the option to stop marketing messages from HARLOW G at any time by adjusting your account settings, unsubscribing, or contacting our customer service team.

To keep you informed and help you find relevant products, HARLOW G also engages in online advertising. Like many companies, we target branded ads and banners to you when you are on other websites and apps. We utilise various networks and technologies, such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The types of advertisements you see will be based on the information you provide while interacting with our site (e.g., search history or pages visited) as well as ads you have engaged with previously.

You have the right to:

• Request how your information is being used;
• Access the personal information we hold about you;
• Have us correct or change inaccurate personal information we hold about you;
• Request that we delete your data or stop collecting your data, in some circumstances;
• Ask us to stop direct marketing messages.
• If you would like to action any of the above or have questions regarding your rights, please get in touch with us.

This Privacy Policy forms part of the Terms and Conditions for the use of our site. We may amend this policy, and any changes will be effective immediately upon posting on the site. Depending on the nature of the changes, we may announce this change to you via email if we have your address.

If you do not agree with the terms of this Privacy Policy, as it may be amended from time to time, in whole or part, you must terminate your use of the site.

If you would like to access, correct, amend, or delete any personal information we have about you, you can contact us at HARLOW G customercare@harlowg.com

Subject Line: Privacy Policy

Last update:01/06/2024