HARLOW G ABN 40 852 912 612

HARLOW G recognises and values the protection of your personal information. We handle personal information in accordance with the Australian Privacy Act and the Australian Privacy Principles.

We may collect:

• Contact details for example name, email, phone number, and postal address

• Order and delivery details, account details, preferences, and communications you send to us

• Limited payment details provided by our payment providers for example the last four digits of a card

• Device and usage information for example pages viewed, time on site, general location, and IP address

• Marketing preferences, survey responses, and competition entries

We do not store your full card number or CVV.

How we collect it
We collect personal information when you browse our site, save an item, create an account, log in, make a purchase, contact customer care, click our banners or links, or interact with us on social media. We may also receive information from service providers and publicly available sources.

Why we use it
We use personal information to:

• Process and deliver orders and provide customer support

• Communicate about orders, updates, promotions, and events you may be interested in

• Operate, maintain, and improve our site, products, and services

• Personalise and measure marketing with your consent where required

• Prevent fraud and comply with legal obligations

You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. Transactional emails about your orders will continue while your order is being fulfilled.

Sharing your information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including payment processors for example Stripe, PayPal, Afterpay, and Klarna, couriers and delivery partners, email and customer support platforms, information technology and analytics providers, and advisers or regulators where required by law.

Overseas disclosure
Some service providers may be located outside Australia for example in the United States, the European Union, or the Asia Pacific region. Where we disclose information overseas, we take reasonable steps to ensure it is protected in a way that is consistent with the Australian Privacy Principles.

Cookies, analytics, and advertising
We use cookies and similar technologies to make the site work, remember your choices, and understand how the site is used. We also use advertising technologies such as pixels and tags to show relevant HARLOW G ads on other websites and apps. You can control cookies through your browser settings. If you block cookies, parts of the site may not work as intended.

Children
Our site is not intended for children and we do not knowingly collect personal information from children.
Harlow G does not knowingly collect or store personal information from children under the age of 13 (or the minimum age of consent in your country, which may be higher such as 15 or 16 under certain laws). If you are under this age, please do not provide any personal details on our website. If we become aware that we have collected personal information from a child without verified parental or guardian consent, we will delete it immediately. Parents or guardians who believe their child has shared personal information with us may contact us at customercare@harlowg.com.au to request access or deletion.

Access, correction, and choices
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. You may also ask us to stop direct marketing. We will respond within a reasonable time.

Security
We use a range of safeguards to protect personal information, including Transport Layer Security encryption for data in transit, access controls, and secure systems. No method of transmission or storage is fully secure, and we cannot guarantee absolute security.

Retention
We keep personal information for as long as needed to provide our services and to meet legal requirements. When it is no longer required, we take reasonable steps to de identify or securely destroy it.

Changes to this policy
We may update this Privacy Policy from time to time by posting the new version on our site. Your continued use of the site after an update means you accept the changed policy.

Contact and complaints
If you have a question, request, or privacy complaint, contact our customer care team:
Email: customercare@harlowg.com.au
Post: HARLOW G Privacy Officer, PO BOX 555, Matraville NSW 2036, Australia

We will respond to your concern and work with you to resolve it, for the best possible outcome.