At HARLOW G, we produce exclusive pieces in limited quantities. Once sold out, they will not be restocked.
Be sure to make your purchase swiftly so your can have your favourite pieces before they are gone.
Sign up for our newsletter to receive notifications when new stock becomes available, ensuring you don’t miss out.
Once an order has been shipped, cancellations are not possible. However, you are welcome to initiate for a store credit or return according to our returns policy. If you have any questions or need assistance, please email our customer care team at customercare@harlowg.com.
If you have accidentally entered the wrong address or ordered the incorrect size, our packing team processes and dispatches orders quickly to ensure your favourite piece arrives in time.
Changes to your order are possible within 1 hour of placing it, provided the order has not yet been processed. While we can modify orders within this timeframe, cancellations are not possible. Customers can initiate a request for a store credit or refund upon the arrival of the order, in accordance with our flexible return and store credit policy.
Therefore, once an order is placed, we are generally unable to change any details. However, we are committed to assisting you. Please email our customer care team at customercare@harlowg.com immediately, and we will do our best to resolve the issue.
HARLOW G does not accept responsibility for incorrect details entered.
Returns, for store credit or refunds are not available for sale items. All sale items are considered final sale. For more information, please refer to our Returns Policy on the returns page
HARLOW G cannot deliver to PO Box, Parcel Locker or Freight Forwarding addresses. Orders to these addresses may be subject to cancellation.
Please allow up to 1 hour for your confirmation email to be received in your registered email address inbox.
The email may be marked as junk/spam and if so, please update HARLOW G as “safe” for next time!
You can also sign in or create an account here to view your order history, tracking details and more.
If you have not received your order confirmation within the time frame, email our customer care team at customercare@harlowg.com and we will provide further assistance with your order process.
After your order ships, you will receive an email with your tracking information.
Be sure to check your inbox for updates.
We will also reach out afterward to hear how you are enjoying your new HARLOW G items.
If an error message keeps occurring during your checkout process, often there is a credit card problem, or an error with the billing or shipping address you are trying to use.
To fix this error, try re-formatting the names and addresses in your billing or shipping information.
If the error message keeps re-occurring, email our customer care team at customercare@harlowg.com with a screenshot of the error as well as details of your browser, phone, or computer so that our tech team can help you out even faster.
Creating an account with HARLOW G gives you access to shop our collections, manage your cart, create a wish list, and stay updated with our emails! HARLOW G emails keep you informed about the latest arrivals, upcoming sales, promotions, and other exclusive offers. Make sure you never miss out on new arrivals or special discounts
To create an account, click here
To rest your password click here
At the checkout insert the valid code into the “Coupon Code” section and apply. For any issues, please email customer care team at customercare@harlowg.com
buy-now-pay-later service providers each have their own Instalment plans, Policy and Terms & Conditions.
HARLOW G has no responsibility for the repayments, interest, fees, and charges that are set by these service providers. It is the customer’s responsibility to handle these financial obligations.
For further information view links below to the service providers that are available at HARLOW G
Afterpay All information regarding Afterpay can be viewed directly on the Afterpay website at https://www.afterpay.com.au/faqs/.
PayPal All information regarding PayPal can be viewed directly on the PayPal website at https://www.paypal.com/au/digital-wallet/ways-to-pay/buy-now-pay-later
If you make a return using any of the above providers, HARLOW G will issue you either a refund or store credit. It must be ensured that the customer remains responsible for any outstanding payments owed to the service provider. HARLOW G does not take responsibility for or liability for those outstanding payments.
HARLOW G is exclusively online, allowing us to serve customers worldwide. While we do not have a physical location to shop at, this enables us to offer our products at more affordable prices. Be sure to sign up with HARLOW G, as we occasionally open our doors for special events and exclusive access for our valued customers.
The HARLOW G label is designed in Australia by our dedicated founder and design team, ensuring every print and detail is unique and exclusive. We collaborate closely with our international production partners to deliver the highest quality items at the best possible prices for you.
Head office is in beautiful Sydney, Australia!
Please ensure that you apply your discount code to your order before proceeding to checkout. Discounts and promotions cannot be applied once the order is confirmed, paid for, or processing.