We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, we gladly accept a return for a store credit or refund for any full-priced item. 

Returns period of 14 days from when the order has been received. Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.

For store credit or refund subject to the following conditions:

• Items must be returned in their original condition.
• Items must not be worn, washed, or stained, and must not have any odour (including deodorant, perfume, body odour, or washing powder).
• Items must have absolutely no marks or stains (including makeup and spray tan), and the protective hygiene strip must remain in place.
• All original packaging, tags, and buttons/spare buttons must be attached and not tampered with.
• Please note, we do not accept returns on Sale or Final Sale Items 

Earrings, hats, and all hair accessories are considered Final Sale due to hygiene reasons and cannot be returned.
Footwear and bags must be returned in original condition with all original packaging included.
Footwear must not have been worn outside; they may have been tried on indoors (but not on any stone or tiled floors).
Any returned footwear and bags must be in their original cloth bag with all original tags.

Please refer to our separate process for handling faulty items.

No changes can be made to your return request once you have posted your return.

Please allow extra processing time during high-volume periods.
Depending on your bank, please allow up to 10 business days for the refund to be reflected in your account.

If the returned garment(s) do not meet the specified conditions, we will contact you for further information. HARLOW G reserves the right to reject any return if the garment is not in its original condition. Any garment(s) returned that have been worn, soiled, or damaged will not be accepted.
You will have the option to pay for the goods to be returned to you. If we do not receive a response within 7 business days, the items will be donated

Every returned parcel MUST include the HARLOW G return slip that is on the bottom of the invocie sent with your parcel. Follow the steps below to ensure a smooth return process:

Returns are offered on all orders received back to our warehouse within 14 days (10 business days) of your delivery date.

Refunds:
Refunds are available for all full-priced itmes within 14 days of delivery.
Refunds are processed within 2 – 7 business days once the return has been received by our warehouse.
Australian return shipping is covered by a flat fee of $14.95. This fee is deducted from the total returned value.

Store Credit:
Stoe Credits are available for all full-priced itmes within 14 days of delivery.
Store Credits are processed within 2 – 7 business days once the return has been received by our warehouse.
Store Credit return shipping is covered by a flat fee of $14.95. This fee is deducted from the total returned value.

Package your items ensure all items are securely packaged and include the HARLOW G return slip that is on the bottom of your invoice inside the package.
Print the return label, attach it to the parcel covering any previous shipping labels, and drop it off at any Australia Post location.

Once the returned items are received, they will undergo a quality review. Upon passing the review, the return will be processed according to the chosen option:

All refunds are processed back to the original payment method used to place the order. If multiple payment methods were used (e.g., store credit + Buy Now Pay Later/Credit Card/Debit Card), the funds will be reversed to those methods accordingly.

Additional Information
All returns made are excluding the original shipping cost
• Retain a copy of your tracking number, as HARLOW G is not liable for any cost, delay, damage, or loss related to the return of goods.
• Any return sent without authorization or without submitting a return request may be rejected and sent back to the sender at their own expense.
• For international returns, ensure the package is securely packaged and correctly labelled to avoid delays or additional charges.
• Shipping costs cannot be waived for repurchase.
• Returns can take 5-15 business days to reach our team so please be patient.
• All returns received outside of the policy timeframe will not be eligible for a  store credit or refund.

If you have any questions or need assistance with the return process, please contact our customer care team at returns@harlowg.com.au.

We currently do not offer exchanges because our products are made in limited quantities and frequently sell out. We recommend purchasing a different size or an alternative item, and then returning your original order in accordance with our Return Policy.

Shipping cannot be waived for repurchase.

At HARLOW G, we take pride in delivering quality products and ensure that every item meets our production standards before leaving our warehouse. In the very rare instance that you receive a faulty or damaged product, we sincerely apologize for any inconvenience caused.

If you believe your item has a defect, please email our customer care team at customercare@harlowg.com.au of receiving your parcel.

We will work with you to resolve the issue as quickly as possible. We will be happy to provide you with a full Refund or Store Credit
Refunds or Store Credit cannot be guaranteed without prior photographic.

Please note that HARLOW G does not accept returns on items damaged by general wear and tear. We reserve the right to determine if a fault is genuine.

Follow the below steps for faulty Items:
1. Email: customercare@harlowg.com.au
2. Subject Line: clearly written FAULTY ITEM with your ORDER NUMBER
3. Images: add all the necessary images
4. Description: add a small description of the fault

If the fault is noticed after wearing the item, please include this information when describing the fault in the email.
This will then be assessed by our customer service team and a free returns label will be provided.
Faulty Refunds will be processed within 2 – 5 business days back to the original payment method once the return has been received by our warehouse.

Full-priced items purchased during a sale with an applied or automatic promotional code (e.g., Black Friday/Boxing Day) can be returned for store credit.

Please consider all Online Sale and Final Sale items carefully, as they cannot be returned or unless deemed faulty by HARLOW G.

Any unauthorized Online Sale or Final Sale items sent back to us will be refused upon delivery and returned to the sender at their own expense.

If you have received an item you did not order, please email us at customercare@harlowg.com.au with your order number in the subject line and provide as much detail as possible. This will help us resolve the issue for you promptly

We recommend returning your items in the original packaging if it is still in good condition and can be securely used for return shipping. Alternatively, you may purchase a new satchel from the post office at your own expense.

Refunds will adjust from the final instalments in reverse. No refund will be issued if there are outstanding instalments. If the plan has been paid in full, a refund will be within 2-7 business days.
Once we receive your return, we will issue you your refund for the final price of the item/s. Your instalments will continue to be captured until the order has been paid in full.

You will continue to be charged until you have paid all your instalments. Be sure to continue the instalments whilst the return is being processed to avoid dishonour

HARLOW G will not be liable for any outstanding payments. It is solely the customer’s responsibility to ensure that all payments are completed.